We find that GEM is intuitive enough that it can be used by our clients with little support required.
However we are commited to ensuring that your experience with GEM is a good one.
Experienced support staff are available to respond to your support needs during normal
business hours, either via the email helpdesk system or by phone. Small issues
are generally attended to immediately or next business day. More complex issues
are prioritized and scheduled according to the priority.